Shipping Information
We know you're excited to get started, so we aim to dispatch every order as quickly as possible. Whether you're ordering embroidery supplies, accessories or your new Sunny machine, we'll carefully pack your order and send it using trusted delivery partners.
Most UK orders are dispatched within one working day, and you'll receive tracking information where applicable so you can follow your delivery.
If you have any questions about shipping before placing your order, our friendly team is always happy to help.
UK Delivery
We aim to dispatch all UK orders (England, Scotland, Wales and Northern Ireland) within one working day using Royal Mail or UPS, depending on the size and weight of your order.
Order Value. Delivery Cost
Up to £28.00: £12.00
£28.01-£59.98. £17.40
£59.99-£240.00. £21.60
£240.0-£300.00. £30.00
Over £300.00. FREE
If your order is unusually heavy, oversized or requires delivery to a remote location, we may need to arrange an alternative shipping service. If this affects the delivery cost, we'll always contact you before dispatch to discuss your options.
Europe
We aim to dispatch all European orders within one working day via UPS.
Standard Delivery: £36.60
This covers the majority of European destinations. If your order is particularly large, heavy or being delivered to a remote area, we'll contact you before dispatch should any additional shipping charges apply.
International Delivery
We ship to customers all over the world.
International orders are usually dispatched within two working days via UPS.
Shipping costs start from £60.00 and may increase depending on the destination, size and weight of your order.
If the shipping charge calculated at checkout doesn't fully cover your delivery, we'll contact you before dispatch to confirm the revised cost. You'll always have the opportunity to approve the additional charge before your order is shipped.
Delivery Information
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Orders are dispatched on working days only (Monday to Friday).
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Delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.
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A signature may be required for larger or higher-value deliveries.
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We'll always let you know if there is an unexpected delay with your order.
